Customer Service

Description

Job Summary: We are seeking a dynamic and proactive professional for customer service, focused on building strong relationships and ensuring customer satisfaction in the industrial sector. Key Highlights: 1. Long-term relationship development with key industrial sector clients. 2. Opportunity to be the face of Mecatronic, delivering personalized service. 3. Contribution to company growth and customer retention. **JOB DESCRIPTION: CUSTOMER SERVICE** **Are you passionate about delivering exceptional service and building strong customer relationships?** At Mecatronic, a leader in high-precision industrial solutions, we are looking for a dynamic, results-oriented Customer Service professional to join our team in Tijuana. If you are proactive, possess excellent communication skills, and are motivated by ensuring customer satisfaction, this is your opportunity! **What We Offer:** * A dynamic and challenging work environment where you can develop long-term relationships with key industrial sector clients. * The opportunity to represent Mecatronic to our customers, delivering personalized service and effective solutions to their needs. * The satisfaction of directly contributing to company growth through customer retention and identification of new business opportunities. * A collaborative team and an environment that values excellence in customer service, proactivity, and results orientation. * Fixed Salary \+ Commissions. **What We Are Looking For:** * Professionals with strong customer orientation and passion for delivering exceptional service. * Proactive individuals with excellent communication, negotiation, and problem-solving skills. * People capable of building solid, trust-based relationships with customers. * Commitment to customer satisfaction, quality, and continuous improvement. **Key Responsibilities:** * Maintain smooth and proactive communication with customers, addressing their inquiries and needs. * Record and update customer information in the CRM system. * Follow up on sales opportunities and prepare progress reports. * Ensure adherence to quotation delivery timelines. * Follow up on submitted quotations and manage potential customer objections. * Assist with scheduling and organizing meetings. * Handle customer phone calls and emails, providing friendly and efficient service. * Resolve customer questions and issues, routing inquiries to the appropriate departments. * Maintain updated customer service records. * Collaborate with production, engineering, and logistics departments to ensure proper project execution and timely product delivery. **Deliverables:** * Strong, trust-based relationships with assigned customers. * High levels of customer satisfaction. * Accurate and timely quotations. * Efficiently processed purchase orders and coordinated deliveries. * Effective resolution of customer problems and complaints. **Key Skills and Competencies:** * Excellent oral and written communication skills. * Organizational and time management abilities. * Proficiency with computer tools (G Suite, CRM). * Negotiation and persuasion skills. * Customer orientation and service mindset. * Problem-solving and decision-making ability. * Proactivity and initiative. **Education and Experience:** * Education: Technical Superior University Degree (TSU) in Marketing, Administration, or related fields. * Experience: Prior sales experience preferred. **Specific Knowledge:** * Knowledge of sales and negotiation techniques. * Familiarity with manufacturing processes (preferred). **Growth Opportunities:** * This position offers professional development opportunities within the sales area, with potential advancement to roles of greater responsibility. * Excellent opportunity to contribute to the growth of the sales department. **Additional Considerations:** * It is important that the selected candidate possesses a positive attitude and strong learning capacity, as they will operate in a dynamic and continuously evolving environment. Employment Type: Full-time Salary: Starting at $13,226\.10 per month Benefits: * Company parking * Option for indefinite-term contract * Company phone * Free uniforms * Meal vouchers Education: * Completed Bachelor’s degree (Preferred) Experience: * Customer service: 1 year (Preferred) Work Location: On-site employment