Job Summary: This role leads new product introductions, manages customer satisfaction, ensures timely qualifications, and maintains project activities within the PR process. Key Highlights: 1. Lead new product introduction projects and manage customer knowledge. 2. Drive customer satisfaction through effective communication and commitment. 3. Utilize problem-solving tools and manage cost comparisons/re-pricings. Job Description and Responsibilities **Responsibilities (Description of Activities):** * Will lead specific projects for new product introduction utilizing the Product Realization Stages and Gate Reviews. * Understands and maintains customer product Knowledge and transfer timeline. * Drives customer satisfaction assurance by effective communication, leading meetings and meeting our commitments. * Has understanding of customer contracts and conditions to meet Benchmark's obligations. * Helps achieve Ramp to revenue and accountable to ensure the qualifications and deliverables are on time. * Helps to ensure action tracker and risk register are actively maintained and updated throughout the PR process. * Assist PR Project Manager with schedule creation and managing project activities and priorities. * Establishes and monitors KPIs related to E\&O, NRE recovery and PPV. Following up recoveries and dispositions with customer. * Ensures execution to contract terms and conditions to meet Benchmark's obligations. * Manage ECOs if necessary with CFT support and negotiate implementations with customers. * Actively uses, applies and promotes problem solving tools (root cause, 8D, 5 Wy’s, 6Ms, etc.). * Validates the establishment of quote to actuals cost comparisons and negotiate/implement Re\-pricings per contractual obligations. * POC with customer and lead working interdepartmental session meetings. Experience and Requirements **Qualifications (Essential requirements for the position):** * Bachelor's 4 year degree and \+2 years related experience in the industry. * Effective organization and prioritization skills. * Ability to support a global business operation and work collaboratively internally with CFT, Management and the customer. * Ability to take on project ownership and complete projects in timely manner. * Understanding and ability to use continuous improvement tools. * Demonstrate high attention to detail and ability to work well individually or in teams. * Available to travel up to 15% of the time, including daily, overnight and internationally, as required. * Excellent written and verbal communication skills, as well as presentation skills. * Ability to effectively drive solutions to complex planning issues with limited supervision. **Language:** Spanish and English **Software:** * Microsoft Office * Outlook * Rapid Response * LN Benefits * Benefits according to LFT * Savings Fund * Medical Expense Insurance * Transportation * Indexation Plan * On-site Medical Services * Cafeteria **Number of vacancies** 1 **Department** Planning **Contract type** Permanent **Work modality** On-site **Shift** Day **Working hours** Full-time **Education** Professional degree **English** Spoken: Advanced, Written: Advanced **Willingness to travel** No