Customer Service Representative

Description

Job Summary: We are seeking a bilingual Customer Service Representative to support insurance policy administration, handling modifications, renewals, and cancellations with accuracy. Key Highlights: 1. Opportunity for professional growth and excellence with the company. 2. Play a key role in supporting policy administration and servicing. 3. Collaborate with various departments, agents, and customers. ***ON-SITE BILINGUAL POSITION*** Please apply **ONLY** if your **English proficiency is advanced and you reside in Tijuana.** We are looking for a proficient **Customer Service Representative** who is motivated to professionally grow and excel with the company. This is a play key role in supporting policy administration and servicing within our insurance company. You will handle policy insurance modifications, renewals, and cancellations while ensuring accuracy and compliance with underwriting guidelines. This position requires **strong attention to detail, excellent communication skills, and the ability to collaborate with different departments, agents, and customers.** **Tasks will consist of:** 1\. Work closely with underwriters, agents, and other departments to facilitate smooth policy processing. 2\. Respond to customer inquiries and provide assistance regarding policy\-related matters. 3\. Verify policy information for completeness and accuracy. **Skills:** * Develops and executes effective underwriting internal quality control processes and procedures to ensure a consistent work product. * Follow and respect guidelines and instructions * Customer service skills * Analytical thinking (financial, legal, etc. to identify risks) * Team player and with a positive and professional demeanor. * Detail oriented and thorough * Excellent verbal and writing communication skills. * Negotiation skills * Willingness to learn * Basic knowledge of Excel and Acrobat * Performs other duties as assigned * Ability to work under pressure \- The candidate must possess **excellent written and spoken English proficiency.** Salary will be determined based on the candidate's experience and skills. \- We offer all **statutory benefits** and **immediate hiring.** \- Prior experience is required. ***SUBMIT YOUR RESUME IN ENGLISH*** **Salary:** $16,000 \- $18,000 per month **Position Type:** Full-time Schedule: Monday to Friday Benefits: * Company parking Application Question(s): * Do you currently reside in Tijuana? Language: * English (Mandatory) Work Location: On-site employment Salary: $16,000\.00 \- $18,000\.00 per month Benefits: * Company parking Work Location: On-site employment