Bilingual Customer services B2B

Description

Summary: Seeking bilingual customer service talent for the international market, focusing on order management, incident resolution, and after-sales care. Highlights: 1. Opportunity for professional development 2. Vibrant international environment 3. Continuous training and learning We are looking for bilingual talent with a strong focus on customer service and experience serving the U.S. market. * Category: Manufacturing - Production - Operation. * Subcategory: Operations Management. * Workspace: On-site. * Schedule: Full-time. * Contract Type: Indefinite / Permanent. Key Responsibilities In this role, you will be a key point of contact for our international market, handling the following duties: * Provide dedicated customer service to distributors via phone, email, WhatsApp, and chat. * Follow up closely on orders, inventories, and quotes. * Manage and monitor urgent orders effectively. * Resolve incidents and provide high-quality after-sales care. * Coordinate the delivery of samples and commercial tools. * Track customer satisfaction and monitor service metrics. * Update and maintain customer information in the CRM (Odoo). Job Requirements To join our team, you must meet the following criteria: * Languages: Advanced English is essential (native-like conversational and written fluency). * Experience: Minimum of 2 years in Customer Service, Customer Success, or Inside Sales. * Market Knowledge: Proven experience handling and serving clients in the United States. * Tools: Proficiency using CRM platforms such as Odoo, Salesforce, or similar software. * Core Skills: Excellent communication skills, strong customer orientation, and the ability to work under pressure while providing timely follow-ups. * VISA. What We Offer * Clear opportunities for professional development. * A vibrant international environment. * Job stability. * The chance to be part of a rapidly growing area within the company. * Continuous training and learning. -Requerimientos- Educación mínima: Educación media superior -Bachillerato General 2 años de experiencia Idiomas: Inglés Conocimientos: Atención telefónica, Calidad de servicio, Servicio al cliente, Atención al cliente Disponibilidad de viajar: Si Palabras clave: negocio, negocio