Freelance Field Support | Tijuana

Description

Position Summary: We are seeking an SFS Freelance Technician to provide on-site technical support, professionally and efficiently addressing IT incidents and requests from various client accounts. Key Highlights: 1. On-site incident and technical request support 2. On-site technical support for multiple accounts 3. Documentation and tracking of services performed **SFS FREELANCE TECHNICIAN (FIELD SUPPORT) \| Tijuana** A Mexican company specializing in Information Technologies is looking for a **Freelance Technician for Shared Field Services (SFS)** to deliver on-site technical support to multiple client accounts. This position operates on a **per-service basis**, attending IT incidents and requests at various locations as required. **POSITION OBJECTIVE** To address technical reports from multiple accounts through field services, resolving IT incidents and requests efficiently and professionally, following established procedures and ensuring accurate documentation of each service performed. **LOCATION** * Tijuana **(on-site / field services)** **MODALITY** * Freelance (payment per service completed). **RESPONSIBILITIES** * Attend assigned **on-site incidents and technical requests**. * Arrive **punctually** for scheduled services. * Follow **defined operational procedures and instructions** for each service. * Resolve incidents **promptly and correctly**, ensuring service continuity. * Provide **professional end-user support** during each intervention. * Accurately document services performed and **submit corresponding reports**. * Maintain **ongoing communication with the central coordination team**. * Adhere to established quality standards for service operations. **Requirements** * Technical Superior University Degree (TSU), Engineering, or related degree in **Systems, Computer Science, or Information Technologies**. * Minimum **1 year of experience handling IT incidents and requests**. * Experience in **field technical support or help desk**. * Availability to **travel to different service locations** when required. * Language: Spanish. **TECHNICAL SKILLS** * Management and resolution of **IT incidents**. * Handling of **technical service requests**. * Knowledge of **technical support service operations**. * Experience in **problem management and incident tracking**. * End-user **support and assistance**. * Documentation of activities and services performed.