Position Summary: Provide exceptional technical and operational support, resolving complex customer issues while maintaining the integrity of confidential information with professionalism. Key Highlights: 1. Technical and operational support to international customers 2. Resolution of complex issues with electromechanical devices 3. Discreet handling of confidential patient information **Objective:** Deliver outstanding customer service with broad operational and technical support to diverse audiences to effectively and continuously resolve issues. Provide direct support to patients and customers in the U.S., UK, Canada, and Australia through effective and timely communication. **Experience:** 1 year of technical support experience with electromechanical equipment, preferably in customer service, call center, or clinical settings. **English Language Proficiency:** Advanced **Responsibilities:** Provide in-depth support for various customer telephone inquiries regarding applicable devices within assigned functions. Address and resolve complex operational and/or technical issues by delivering effective customer service for the corresponding devices. Ensure accuracy and integrity of data throughout the documentation process of all customer contacts in applicable systems. Maintain diverse confidential patient and/or health information in accordance with company policies and procedures, HIPAA, and other regulatory requirements. Maintain up-to-date knowledge of applicable devices and/or troubleshooting techniques to consistently deliver clear, concise, and effective customer service; demonstrating extensive knowledge and sound judgment in resolving diverse operational and/or technical matters. Handle confidential information productively with a high degree of professionalism, discretion, and tact. Serve as a technical resource for interdepartmental teams and/or internal customers. Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions. Guide other staff members on specific System One-related questions. Carry out tasks assigned by the immediate supervisor in alignment with departmental and company needs. **Required Skills:** Customer service orientation, service-minded attitude, passion for problem solving, creativity. **Specific Knowledge:** Testing and calibration of equipment. Customer service. Effective oral and written communication. Word processing, databases, spreadsheets, and email applications. Logical and critical thinking for problem solving. Time management for handling multiple tasks simultaneously.