Summary: This role provides dedicated technical support for BPO integration, equipment setup, and daily field support within CONFIE departments. Highlights: 1. Support BPO integration and equipment setup for various departments. 2. Provide technical and maintenance support, including daily field assistance. 3. Opportunity to participate in IT Projects like PC Refresh and Inventory Audits. ### **Job Information** Department Name INFORMATION TECHNOLOGY Job Type Full time Industry Technology Service Now Ticket INC1470529 Modality On Site Work Experience 1\-3 years Assigned Recruiter Contact Jennifer.Santana.Vazquez@confie.com Date Opened 01/30/2026 City Tijuana State/Province Baja California Country Mexico Zip/Postal Code 22010 ### **Job Description** This position will be a dedicated resource supporting the integration of our BPO’s and the equipment setup of various CONFIE departments, relocating within the Urban and Sigue floors/buildings. In addition, this role will provide technical and maintenance support on the locations described. Lastly, provide day\-to\-day field support, to include delivering or recovering equipment, reimaging PCs, and relocating peripherals. **Job responsibilities and functions** * Configure, install, perform UATs, and/or troubleshoot software and hardware, specific to BPOs. * Setup of various equipment belonging to various CONFIE department’s teams/members, relocating between floors or buildings. * Serve as point of contact within the IT Integration Team (MX) to provide technical support to BPO end users. * Install, configure, maintain, and move equipment’s as necessary. * Proficiency with installing and supporting Stand\-Alone Windows PCs, and/or Virtual Desktop environments. * Must be willing to work outside normal business hours, as needed * Ability to work both independently and contribute as a member of a team a must. * Participate in IT Projects (PC Refresh, movements, reallocations, Inventory Audits) ### **Requirements** * Upper\-intermediate English level * Specialized knowledge: * Project oriented skills * Basic Hardware knowledge (reimage, installations, asset management) * Hardware troubleshooting. * Computer Knowledge: **Microsoft Office Suite:** O365, Word, Excel, Power Point, Visio. Visio. **Ticketing System Platform:** ServiceNow, Track IT, Jira, Zendesk. **Image Tool:** Dell Assistant, Norton Ghost, Rufus. * Experience: 1 year in similar roles (Indispensable) * Service Oriented * Problem Solution * Communication * Attention to detail * Proactive work ethic ### **Benefits** * Competitive weekly salary * Excellent location (Zona Río, Tijuana) * Legal benefits * Christmas bonus * Savings fund * Profit sharing (PTU) * Vacation days * Vacation premium * Extra paid days off * Private medical insurance and preventative care * Friendly work environment * Financing and discounts at local restaurants and coffee shops * Growth opportunities