Job Summary: G-Global is seeking a Senior Planner focused on customs planning and productivity, responsible for ensuring an efficient, sustainable operation aligned with business growth. Key Highlights: 1. Analyze operational volume and productivity 2. Design capacity models and define headcount scenarios 3. Provide analytical support for strategic growth decisions **G\-Global is seeking a Senior Planner in Garita De Otay \- Tijuana, Baja California** ---------------------------------------------------------------------------- **G\-Global is currently looking for a Senior Customs Planning and Productivity Planner for Otay** Location: Otay, Tijuana Work Mode: On-site At G\-Global, we are seeking a Senior Planner focused on customs planning and productivity, responsible for analyzing operational volume, installed capacity, and the customs agency’s headcount, with the objective of ensuring an efficient, sustainable operation aligned with business growth. **Main Responsibilities:** * Analyze operational volume by type of operation, client, customs regime, and period. * Measure productivity per specialist, team, and process (customs procedures, entries, processing times, and rework). * Identify bottlenecks, deviations, and risks of operational saturation. * Design capacity models considering volume, complexity, and shifts. * Define headcount scenarios (current, optimal, and projected). * Evaluate the operational and financial impact of structural increases or reductions. * Propose headcount adjustments based on data analysis. * Monitor KPIs before and after capacity adjustments. * Analyze growth trends and seasonality. * Generate executive reports on productivity, capacity, and operational risks. * Collaborate with operational leaders to validate assumptions and variables in models. * Identify improvement opportunities to increase productivity without increasing headcount. * Provide analytical support for the agency’s strategic growth decisions. **Requirements:** * Bachelor’s degree in Industrial Engineering, International Trade, Business Administration, Economics, or related field. * 3–5 years of experience in operational analysis, capacity planning, or headcount sizing, preferably within a customs agency or regulated environment. * Solid knowledge of customs clearance processes. * Experience working with operational KPIs and productivity metrics. * Advanced Excel (mandatory). * Experience in data analysis and scenario modeling. * Intermediate-to-advanced English (B2\). * Analytical thinking, strong numerical judgment, and ability to explain technical information to non-technical leaders. **Desired Education Level:** Higher education \- degree holder **Desired Experience Level:** Expert Level **Departmental Function:** Logistics / Transportation **Industry:** Transportation, Logistics, Supply Chain, and Warehousing *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d6a160330000330026940d\&source\=indeed*