Customer Service (Backoffice)

Description

Job Summary: We are seeking a professional to provide commercial and administrative support, with a focus on industrial sales, quotations, customer service, and supplier management. Key Highlights: 1. Comprehensive support in industrial sales and commercial management. 2. Opportunity for professional development in customer service and sales logistics. 3. Dynamic work environment focused on business prospecting and closing deals. Job Description and Detailed Responsibilities Work Location: Tijuana **Job Responsibilities:** * Priority quotation support for active customers of the sales team. * Contact with suppliers to follow up on quotations and proposals. * Follow-up on pending quotations and support in tenders. * Comparative quotation analysis to offer optimal options to customers and suppliers. * Processing and tracking of orders across different departments. * Invoicing of sales completed by the commercial team. * Customer service before, during, and after the sale. * Preparation of weekly and monthly reports on sales and key metrics. * Response to requests from current and prospective customers. * Sourcing and onboarding of new suppliers. * Promotion of obsolete inventory sales via platforms and inter-warehouse coordination. * Prospecting and onboarding of new customers. * Identification of market opportunities. * Commercial follow-up to close sales. ***Not a call center // Industrial Sales*** Experience and Requirements **Requirements:** * Industrial Engineering, International Trade degree, or related field. * Intermediate English (minimum 50%; reading and writing required; speaking essential). * Experience in administrative roles, back office, industrial sales, or customer service (preferred). * Proficiency in administrative tools (Excel, ERP, CRM, etc.). * Excellent personal presentation. * Punctual, organized, and highly responsible. * Proactive attitude with a results-oriented mindset. **We Offer:** * Full-time schedule, **Monday to Friday, 7:00 am to 5:00 pm.** * Salary of $3,300\.00 for the first month, increasing to $3,500\.00 starting the second month. * **3-month retention bonus** (details provided during interview). * Statutory benefits. * 100% payroll registration. * No probationary week. * Performance bonuses starting upon indefinite-term contract. * Punctuality and attendance bonuses. * Food vouchers starting from the first completed month. * Toka Care benefits. * Accident insurance. Benefits * Benefits as stipulated under the Federal Labor Law (LFT) * Food vouchers * Retention bonus **Number of Vacancies** 1 **Department** Sales/Commercial **Contract Type** Permanent **Work Modality** On-site **Shift** Day shift **Work Schedule** Full-time **Working Hours*** Full-time * 10-hour shift * Monday to Friday **Net Monthly Salary** $16,000 \- $18,000 MXN **Education Level** Degree program without degree completion **Willingness to Travel** No