Customer Service (Backoffice)

Description

Job Summary: This industrial sales role focuses on customer support, quotation and order follow-up, and identifying new market opportunities, with emphasis on proactivity and results orientation. Key Highlights: 1. Comprehensive commercial support and customer service in industrial sales 2. Comparative quotation analysis and order management 3. Customer and supplier prospecting, and opportunity identification Work Location: Tijuana **Job Responsibilities:** * Priority quotation support for active sales team customers. * Contact with suppliers for quotation and proposal follow-up. * Follow-up on pending quotations and support in tenders. * Comparative quotation analysis to offer optimal options to customers and suppliers. * Order processing and cross-departmental order tracking. * Invoicing of sales generated by the commercial team. * Customer service before, during, and after the sale. * Preparation of weekly and monthly sales and metrics reports. * Response to requirements from current and prospective customers. * Sourcing and onboarding of new suppliers. * Promotion of obsolete inventory sales via platforms and inter-warehouse coordination. * Prospecting and onboarding of new customers. * Market opportunity identification. * Commercial follow-up to close sales. ***Not a call center // Industrial sales*** **Requirements:** * Industrial Engineering, International Trade Bachelor’s degree, or related field. * Intermediate English (minimum 50%; reading and writing required; speaking essential). * Experience in administrative areas, back office, industrial sales, or customer service (preferred). * Proficiency in administrative tools (Excel, ERP, CRM, etc.). * Excellent personal presentation. * Punctual, organized, and highly responsible. * Proactive attitude and results-oriented mindset. **We Offer:** * Full-time schedule, **Monday to Friday, 7:00 am to 5:00 pm.** * Salary: $3,500\.00 for the first month, increasing to $3736\.00 starting from the second month. * **3-month retention bonus** (details provided during interview). * Statutory benefits. * 100% payroll. * No probationary week. * Meal vouchers starting from the first completed month. * Toka Care benefits. * Accident insurance. Salary: $15,000\.00 \- $18,000\.00 per month Work Location: On-site employment