Position Summary: We are seeking a Hypercare/Post-Implementation Support Agent to handle incidents, provide Level 1 and Level 2 support, document, escalate, and track tickets, supporting system stabilization and proposing containment actions. Key Highlights: 1. Incident and post-implementation request handling 2. First- and second-level user support 3. Identification of recurring errors and proposal of solutions ### **WE ARE LOOKING FOR A HYPERCARE / POST\-IMPLEMENTATION SUPPORT AGENT!** **Schedule:** Monday to Friday, 9:00 a.m. to 6:00 p.m. **Department:** Operations / Systems / Support / Digital Transformation **️ Key Responsibilities** ----------------------------------- * Handle incidents and requests arising from implementation or migration. * Provide **first- and second-level support** to internal and/or external users. * Analyze, document, and **escalate incidents** according to defined workflows. * Validate affected information, transactions, and processes. * Track **tickets** to closure in compliance with SLAs. * Support operational corrections, reprocessing, or temporary adjustments. * Identify recurring errors and propose **containment actions**. * Accompany users during **system stabilization**. * Document lessons learned and contribute to the knowledge base. **✅ Requirements** ---------------- * **Education:** Completed high school diploma (technical degree or incomplete bachelor’s degree in systems, administration, or related field preferred). * **Experience:** 1–2 years in operational support, help desk, or implementation projects (preferred). * Experience using **administrative systems, CRM, or ERP**. * Ticket management (Jira or Salesforce – preferred). * **Basic–intermediate Excel**. * Correct spelling and clear writing for documentation purposes. * Basic understanding of operational processes. **We Offer** ------------- * **Base salary:** $12,000 gross monthly * Statutory benefits * Accelerated learning in post-implementation support * Collaborative, results-oriented environment * Potential for continued employment based on performance and project needs **Are you interested?** Apply through this channel