*This job posting originates from the Talenteca.com job board* ### **Job opening at IT People Talent in Puerto Morelos, Quintana Roo** **About Us** * A solutions integrator specializing in networking and security — a different, unique, and above all innovative company; we are partners with Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek a Level 1 NOC Network Monitoring and Support Analyst with experience across diverse equipment vendors including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and training courses from leading brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment with genuine medium- and long-term career development opportunities. * Operational freedom to manage your time and achieve a professional–personal life balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, extensive training, and hands-on experience — we offer: * **Compensation**: Base monthly salary of 16,000 pesos (tax-free) plus a 1,500-peso monthly bonus (direct employment contract); statutory benefits and extensive training. * **Schedule**: Monday through Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work Location**: Ave. Bacalar, Cancún, Quintana Roo. **What We’re Looking For** * Minimum 1–2 years’ experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk Technician, Network & Security Service Desk Technician, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst. * Availability to support clients, handle incidents, and maintain service orientation. First-level support. * On-site first-level technical network support; prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) metrics, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and technical support/Help Desk tools such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years’ experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP using tools like: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years’ experience configuring network devices including: Access Points, Routers (Catalyst, Meraki), Switches, Wireless equipment, and Controllers from vendors such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus. * 1 year’s experience with Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and troubleshooting). * Basic knowledge of root cause analysis and investigative techniques. **Desired Education Level:** Higher education — incomplete degree **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC/SOC, Networks, Cabling, Networking * Monitoring (PRTG, SNMP, Firewalls, Wi-Fi) * Access Point, Router, Switch * LAN, WAN, WLAN, Wireless, Ticketing * Access Point, Network Equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6943652b520000390069afff&source=indeed*