Customer Service (Tijuana)

Description

Job Summary: We are seeking a Customer Service Representative to handle phone calls, chats, and emails, with strong verbal communication skills and problem-solving abilities. Key Highlights: 1. Excellent work environment 2. Growth opportunities 3. Paid training We invite you to join our great team as a **CUSTOMER SERVICE REPRESENTATIVE** at Caliente.mx. **RESPONSIBILITIES**: Handle player phone calls, chats, and emails. New rotating shift schedule! (Only some rotations annually). **REQUIREMENTS**: * Education required: Bachelor's degree in progress, incomplete, or completed * Intermediate English (flexible) * Excellent Spanish spelling * Strong verbal communication skills and outstanding attitude * Experience in customer service * Passion for telephone-based customer support * Experience working under goal/metric-driven performance systems * Ability to analyze issues and resolve problems * Eagerness to learn and grow within the company **WHAT WE OFFER?** * **BASE SALARY** of **$26,500 MXN** per month (gross), paid biweekly * **PERFORMANCE BONUS** of **$6,500 MXN** per month (gross) * Paid training with base salary * An excellent work environment * Growth opportunities * Benefits and perks exceeding legal requirements **\*\* Must reside in Tijuana to apply** Employment Type: Full-time Salary: $26,500.00 \- $32,000.00 per month Benefits: * Free parking * Option for indefinite-term contract * Employee referral program * Major medical expense insurance * Vision insurance * Dental insurance * Life insurance * Cafeteria service Application Question(s): * Do you live in Tijuana? * Are you available to rotate shifts? Education: * Incomplete or ongoing bachelor's degree (Mandatory) Experience: * Customer service: 1 year (Mandatory) Work Location: On-site employment