B2B Customer Service Advisor

Description

Job Summary: At Grupo Tress Internacional, we are seeking a B2B Customer Service Advisor to serve as the link between customers and technological solutions, with a professional development path toward consulting. Key Highlights: 1. Professional development path toward consulting. 2. Continuous training in technology and customer service. 3. Collaborative and continuously learning environment. **Company Description** At **Grupo Tress Internacional**, we seek individuals with a **genuine service vocation**, who enjoy understanding others, solving problems, and creating value in every interaction. **Job Description** As a **B2B Customer Service Advisor**, you will be the link between our customers and our technological solutions, supporting them in using these solutions and helping them derive maximum benefit from them. This role is the entry point to a **professional development path toward consulting**, where you can specialize and grow professionally within the organization. **What You Will Do:** * Provide service and follow-up to corporate clients * Analyze requests and propose clear solutions * Explain processes in a simple and professional manner * Support customers until they achieve understanding and satisfaction * Visit clients in Tijuana for follow-up and advisory services **Requirements** **What We Look For In You:** * Passion for service and enjoyment of helping others * Analytical ability and logical reasoning * Curiosity to learn and understand new processes * Affinity for technology * Positive attitude, responsibility, and commitment * Residency in Tijuana **Additional Information** What You’ll Find at GTI * **Service Academy** from your onboarding * Growth path toward software consulting * Continuous training in technology, processes, and customer service * Experience working with corporate clients * A collaborative and continuously learning environment **Why This Role?** Because here you not only develop technical skills but also the ability to **understand, solve problems, and build trust with customers**, building a solid career in the world of service and technology.