Trainer

Description

Job Summary: We are seeking a person with excellent service attitude and aptitude for learning technology to provide support and training to customers on our automation and artificial intelligence software. Key Highlights: 1. Role of support and training for automation and AI software. 2. Importance of effective communication and resolving customer questions. 3. Creation of tutorials and supporting materials for users. **About the Position** We are looking for a person with excellent service attitude and aptitude for learning technology to help us provide support and training to customers purchasing our automation and artificial intelligence software. We do not seek an expert in programming or advanced AI. Most importantly, the candidate must be able to communicate effectively with customers, resolve their questions, and assist them in leveraging the platform simply and efficiently. **Responsibilities** * Train customers on platform usage. * Provide support and follow-up via phone, chat, and email. * Resolve basic questions and guide customers during their implementation process. * Assist with simple configurations and account monitoring. * Document incidents and track requests. * Create tutorials, guides, and supporting materials for users. * Maintain an excellent customer experience and service. **Requirements** * Experience in customer service, technical support, or customer-facing roles. * Strong verbal and written communication skills. * Aptitude for learning new digital tools. * Organizational skills and task tracking ability. * Patience and ability to explain processes clearly and simply. * Basic computer and digital platform proficiency. * Basic/intermediate English (preferred). **Desired Knowledge** * CRM platform usage. * Experience with digital tools. * Proficiency in Excel, Google Workspace, and communication tools. Salary: $14,000\.00 \- $18,000\.00 per month Work Location: On-site employment