Our ideal Call Center Representative (similar role to an off-site Receptionist) will take ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. **Call Center Representative Duties & Responsibilities:** * Manage high-volume Inbound/Outbound calls in a call center environment with off-site Receptionist duties * Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives * Fulfills requests by clarifying desired information, completing transactions, and forwarding requests. * Demonstrates personal responsibility & accountability by meeting attendance and schedule adherence expectations * Utilize various communication “Scripts” when handling different topics for effective customer service & insight * Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features * Build sustainable relationships and engage customers by taking the extra mile for clients * Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner * Frequently attend educational seminars to improve knowledge and performance levels * Meet independent/team qualitative & quantitative targets Call Center Representative Skills: * Previous experience in a customer service/support role * Strong computer, written, and verbal communication skills (including active listening) * Familiarity with CRM systems and practices (Preferred, not Required) * Customer focus and adaptability to different personality types * Ability to multi-task, set priorities, and manage time effectively * High school diploma/G.E.D. (Preferred, Not Required) * Bilingual English & Spanish candidates Tipo de puesto: Tiempo completo, Por tiempo indeterminado, Por periodo de prueba, Aprendiz Duración del contrato: 3 meses Sueldo: $4,200.00 - $4,400.00 a la semana Beneficios: * Aumentos salariales * Bebidas gratis * Estacionamiento gratuito * Opción a contrato indefinido * Programa de referidos * Vales de despensa Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial