Telephone Operator / Call Center

Description

We are a private hospital chain dedicated to healthcare, diagnosis, and treatment, aiming to deliver high-quality specialized medical services through a low-cost model. **WE ARE SEEKING: TELEPHONE OPERATOR / CALL CENTER** Schedule: Monday to Saturday, from 9:00 AM to 6:00 PM **Position Objective:** To provide customer service and support in accordance with established quality standards, managing the medical appointment schedule jointly with the Admissions Department to ensure proper flow of appointments and consultations, while maintaining effective communication with patients, physicians, and internal hospital departments. **General Responsibilities:** * Answer and route calls from patients and family members, providing information regarding services, pricing, and physician availability. * Confirm, reschedule, or cancel appointments with patients and physicians. * Schedule and register appointments in the medical scheduling system. * Maintain communication with the Admissions Department and other internal departments to coordinate services. * Assist in disseminating pricing information, promotions, and quotations. * Conduct customer satisfaction surveys and submit reports to the Commercial Director. * Verify functionality of work tools (telephone, system, internet). * Generate and print daily reports of scheduled appointments. * Confirm patient attendance for appointments via telephone or chat. * Maintain physical and digital price lists readily available. * Collect basic patient information via telephone. * Provide information regarding laboratory and imaging studies. * Block schedules per physician instructions. * Assist in locating physicians during emergencies. * Prepare weekly reports on satisfaction and service scheduling. **Technical Competencies:** * Proficiency in switchboard operation and medical scheduling systems. * Basic knowledge of hospital services, pricing, and medical specialties. * Communication and customer service skills. * Proficiency in office tools (Excel, Word) and corporate chat platforms. * Clear written communication and professional telephone etiquette. **Behavioral Competencies:** * Empathy and warmth in interactions with patients. * Organization and attention to detail. * Ability to work under pressure. * Proactivity and results orientation. * Teamwork and effective communication. Salary: $13,226\.10 per month Work Location: On-site employment