Bilingual Concierge

Description

Job Summary: We are seeking a Concierge/Receptionist with experience in front desk operations and luxury guest service, capable of delivering the complete guest experience with precision and discretion. Key Highlights: 1. Key role in delivering the guest’s luxury experience 2. Operational expertise and judgment to resolve incidents 3. Professional development within a hotel group A hotel group is seeking to hire a Concierge/Receptionist with proven experience in front desk operations and guest service aligned with luxury hospitality standards. This position requires operational proficiency, sound judgment to resolve incidents, proactive anticipation, and impeccable interaction with domestic and international guests. We are not seeking an entry-level administrative profile. We seek an individual capable of sustaining the arrival, stay, and departure experience with precision, discretion, and superior service standards. Key Responsibilities Receive, register, and assist guests with professional, efficient, and personalized service. Execute check-in and check-out procedures accurately, efficiently, and courteously. Manage reservations, modifications, stay extensions, and special requests. Coordinate internal and external guest requirements with a focus on immediate resolution. Promptly follow up on incidents, billing, charges, room assignments, and VIP requests. Operate Opera PMS (Property Management System) as the central front office system. Maintain clear communication with Housekeeping, Reservations, Maintenance, and Food & Beverage to ensure operational continuity. Serve international guests with fluent conversational English. Uphold image, presence, discretion, and service standards at all times. · Required Profile Minimum 2 years’ experience in reception, concierge, or front desk roles within the hospitality industry. Advanced English proficiency is mandatory for direct interaction with international guests. Mandatory proficiency in Opera PMS (Property Management System). Familiarity with OTAs (Online Travel Agencies) and basic digital reservation management. Experience working under pressure, handling multiple simultaneous requests, and maintaining attention to detail. Availability to work rotating shifts, weekends, and holidays. Professional appearance and refined interpersonal demeanor. · Success Profile Genuine service orientation. Ability to anticipate guest needs without constant supervision. Clear communication, operational organization, and sense of urgency. Discretion, composure, and effective execution when handling incidents. Judgment to resolve issues—not merely escalate them. · Exclusionary Requirements Candidates without actual hotel reception or concierge experience will not be considered. Candidates without functional English proficiency will not be considered. Candidates without Opera PMS experience will not be considered. Candidates whose background is limited to generic customer service or administrative reception outside the hospitality industry will not be considered. · Benefits Company-provided parking Complimentary uniforms Statutory benefits Career development within the hotel group Professional hospitality-oriented work environment. -Requirements- Minimum Education: Upper secondary education - Professional Education T years of experience Keywords: doorman, concierge, attendant, concierge