Helpdesk B2B

Description

Job Summary: We are seeking a Helpdesk professional oriented toward corporate clients, with a strong service orientation and technological affinity, to assist and advise on the use of software solutions. Key Highlights: 1. Assist and advise corporate clients on software solutions. 2. Opportunity to advance to Software Consultant or Project Advisor. 3. Training in processes, technology, and customer experience. **Company Description** At **Grupo Tress Internacional**, a leading Mexican company providing HR technology solutions, we seek a **corporate-client-oriented Helpdesk** professional with genuine service orientation and affinity for technology. **Job Description** **What will you do?** * Assist and advise **corporate clients** on the use of our software solutions. * Analyze incidents, diagnose root causes, and propose clear solutions. * Support clients through to resolution, building trust and ensuring follow-up. * Through our **Service Academy**, become a specialist capable of advancing to **Software Consultant or Project Advisor.** **Requirements** **What profile are we looking for?** * Currently reside in Tijuana. * Own vehicle and valid driver's license. * Advanced Excel skills. * 2–3 years of formal B2B or corporate service experience (not front-desk). * Strong affinity for and passion about customer service. * Technological affinity. * Technical foundation in at least one of the following: * Payroll concepts or databases / basic SQL (queries). **Additional Information** You will join our **Service Academy**, where you will receive training in processes, technology, and customer experience. Here, you won’t just resolve incidents—you’ll prepare to become a **specialized advisor for world-class clients.**