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Job Summary: Handle emergency and follow-up calls, comply with operational procedures, and manage severe and critical cases. Key Highlights: 1. Emergency call handling (IN) and follow-up (OUT) 2. Management of severe and critical cases 3. Communication with workgroups via WhatsApp and Telegram \*CALL CENTER MONITOR (Claims Booth)\* Provide necessary assistance for emergency (IN) and follow-up (OUT) calls, adhering to established guidelines in operational procedures. \*Main Responsibilities:\* \*Operational:\* * Answer all IN calls received during your shift. * Make all OUT calls for emergency response. * Make all OUT calls for follow-ups on assigned cases. * Respond to requests received through communication channels with designated workgroups via WhatsApp and Telegram messaging services. * Conduct 100% follow-up on severe and critical cases generated during your shift. * Submit all reports for IN calls received during your shift, ensuring each report contains all relevant case information. \*Requirements:\* * Gender: Unspecified * Age: 20–45 years * Minimum 6 months’ experience in insurance companies, claims handling, roadside assistance, or emergency services. \*Schedule and Location:\* Schedule: 09:00–19:00 hrs One rotating weekday off Salary: $10,770.20 \+ Bonus: $2,373.00 Location: Cda. Relox 1, Los Ángeles, Álvaro Obregón, 01090 Mexico City, CDMX \*\*IF YOU ARE INTERESTED, CONTACT US AT 55 80 78 85 03 \*\*
