Technical Support Agent

Description

Job Summary: We are seeking a Computer Equipment Support Technician to provide first-level support to customers, drive innovation, and help shape the future at a leading IT company. Key Highlights: 1. Join an innovative team at a leading IT company. 2. Opportunity to advance your career and develop professionally. 3. Provide first-level support and telephone/electronic customer service. **Join the SONDA team!** If you're looking for a new challenge to innovate and transform the future, we want you to be part of our team. Join the leading Latin American IT services company — a place where you can advance your career, gain knowledge, and grow professionally. In the Operations area, we are seeking a **Computer Equipment Support Technician**, whose primary objective will be to deliver first-level support to Sonda Mexico customers. **Technical Responsibilities:** * First-level support * Telephone or email support * Escalation of incidents requiring in-person assistance. **Requirements:** * Experience providing first-level technical support to end users * Windows 10 support experience * Basic Office 365 knowledge Come expand your limits, make a difference, and discover the value of being part of our team. Employment Type: Full-time. Schedule: Monday to Friday with rotating shifts (7:00 AM–4:00 PM, 9:00 AM–6:00 PM, or 10:00 AM–7:00 PM); Saturday on-call duty twice per week (8:00 AM–3:00 PM). Work Modality: On-site Work Location: Cda. de Tecamachalco 45, Reforma Soc, Miguel Hidalgo, 11650 Ciudad de México, CDMX