Position Summary: We are seeking an IT Support Engineer to provide on-site support at a bank branch, responsible for managing and resolving technology infrastructure and user support tickets. Key Responsibilities: 1. IT support ticket handling and follow-up 2. Diagnosis and resolution of hardware and software incidents 3. Ensuring technological operational continuity **Job Description** At **ISAe Servicios Administrativos S.A. de C.V.**, we are looking for an **IT Support Engineer** to provide on-site support at a **bank branch**, responsible for managing and resolving all tickets related to technology infrastructure and user support. We seek a candidate with a strong sense of responsibility, service orientation, and problem-solving ability in an on-site support environment. **Responsibilities** * Handling and tracking **IT support tickets** generated at the branch. * Diagnosis and resolution of **hardware and software** incidents. * Support for computer equipment, printers, scanners, and peripherals. * Validation of network connectivity (LAN/WAN). * Installation and configuration of operating systems and institutional applications. * User access and profile management. * Timely escalation to Level 2 support when required. * Compliance with SLAs and accurate logging in the ticketing system. * Ensuring technological operational continuity at the branch. **Requirements** * Technical degree or bachelor’s degree in Systems, Computer Science, or related field. * Minimum of **1–2 years of hands-on technical support experience**. * Experience supporting users in corporate environments (financial sector experience preferred). * Knowledge of: * Windows operating systems * Basic networking (IP, connectivity, structured cabling) * Driver and software installation * Help desk tools * Service-oriented attitude, effective communication, and ability to work under pressure. **Working Conditions** * **Salary:** $17,000 gross monthly * **Benefits:** All statutory benefits * **Schedule:** Monday to Friday, 9:00 am to 7:00 pm (1-hour lunch break) * Work modality: 100% on-site at the bank branch * Job stability and opportunities for growth within the IT department **Position Type:** Full-time Position Type: Full-time Salary: $17,000.00 per month Benefits: * Option for indefinite-term contract * Company-provided mobile phone Work Location: On-site employment