Passenger Service Agent

Description

Position Summary: This passenger service role assists with boarding, aircraft boarding, and disembarkation, ensuring a smooth travel experience while coordinating required documentation and equipment. Key Highlights: 1. Comprehensive passenger assistance, including boarding, aircraft boarding, and disembarkation. 2. Check-in, ticketing, and baggage handling processes. 3. Opportunities for continuous development and training. Summary: Are you ready to take flight in a dynamic, fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values—Demonstrate You Care, Do the Right Thing, and Win as a Team—and we are currently seeking dedicated individuals who align with these values to join our teams across multiple locations worldwide. **Job Summary** Provide assistance and support to all passengers, delivering service throughout their boarding, aircraft boarding, and disembarkation. **Your Responsibilities:** Assistance and Appearance* Report punctually for assigned duties. * Request assignments from your supervisor. * Coordinate and assist with the transportation of equipment and paperwork. Flight Documentation and Information Review* Verify boarding gate assignments, first-class vouchers, and any other supplementary information provided by your supervisor or airline representative. * Listen attentively to the pre-flight briefing. Counter Opening* Arrive at counters according to the time required by the customer prior to aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Confirm availability of necessary paperwork to initiate check-in. * Where applicable, place airline- and aviation authority-mandated notices and/or information at the counter. Check-in* Review passenger documentation in accordance with airline policies. * Assign seats using automated or manual systems. * Weigh baggage and, if excess is detected, apply the airline’s applicable baggage fee procedure. * Issue boarding passes and baggage tags. * Execute the entire check-in process efficiently. Ticketing* Collect payments for tickets, excess baggage, and other applicable airline fees. * Safeguard funds resulting from ticket sales and other applicable airline-related collections. Disembarkation* Verify availability of disembarkation belt information and details regarding passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, trolleys, and other passenger-owned items traveling in the bulk compartment. * Announce completion of disembarkation via radio. Boarding* Verify availability of required customer- and company-specified paperwork and equipment for boarding. * Initiate boarding at the time specified by the customer, making applicable announcements. * Apply applicable security procedures. * Keep relevant stakeholders informed regarding boarding closure progress and other pertinent information. Flight Closure* Close the flight within the timeframe established by the customer. * Notify lounge staff of any last-minute passengers. * Apply security procedures for passengers who fail to board. * Generate applicable reports and documentation for submission to the supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum 2 years’ experience in passenger service or customer service. * Intermediate to advanced English language proficiency. * Flexible availability to accommodate varying shift schedules. * Excellent communication skills, ability to work under pressure, and service-oriented attitude. **What We Offer*** Competitive base salary aligned with market standards. * Statutory benefits. * Additional benefits and perks. * Ongoing training. * Career development opportunities. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join Swissport today and become part of a team that connects the world of aviation.