Job Summary: This role is responsible for ensuring the delivery and operation of IT services, managing the client relationship, and leading multidisciplinary teams. Key Highlights: 1. Executive point of contact for the client regarding services and technology roadmap. 2. Lead multidisciplinary teams and conduct Service Reviews. 3. Drive continuous improvement and process optimization. * Ensure delivery and operation of IT services in accordance with SLAs, contracts, and standards * Serve as the executive point of contact for the client on service-related matters, operations, escalations, and technology roadmap. * Lead multidisciplinary teams * Conduct Service Reviews with clients and internal management, presenting metrics, risks, action plans, and improvement opportunities. * Manage and analyze service KPIs: availability, incidents, response times, SLA compliance, and operational stability. * Drive continuous improvement initiatives, automation, process optimization, and reduction of recurring incidents. * Coordinate with technical teams and partners to ensure service quality. * Manage demand, capacity, requirement prioritization, and alignment with the client's technology roadmap. Job Types: Full\-time, Permanent Pay: $50,000\.00 \- $60,000\.00 per month Work Location: Hybrid remote in Ciudad de México, CDMX
Juan García
Indeed · HR
Juan García
Indeed · HR
