Technical Support - Retail

Description

Job Summary: First-level technical support professional responsible for diagnosing, resolving, and maintaining systems to ensure continuity of technology services and information security. Key Highlights: 1. First-level technical support and customer service 2. Hardware and software maintenance, network administration 3. Responsible for technology service security and continuity Description Job Requirements: Minimum education: University-level studies without degree in Information Technology (Systems, Computing). Prior experience in first-level technical support. Hardware and software maintenance and troubleshooting. Problem detection and resolution skills. Self-directed learning ability. Strong interest in customer service and support. Experience with PROSCAI and ASPEL (Desirable). Develop diagnostic and incident resolution scripts (Desirable). Incident handling under SLAs (Service Level Agreements). Document all implemented processes. Inventory management. Computer equipment maintenance and assembly. Configuration and monitoring of wired and wireless networks. Job Responsibilities: Provide first-level technical support to end users. Diagnose and resolve hardware and software technical issues. Install and configure computer equipment and systems. Collaborate with the support team to improve processes and procedures. Availability and willingness to commit time. Email administration. Router, switch, and access point administration. Network administration. Knowledge of implementation, operation, and troubleshooting of printing, scanning, and/or copying devices. Responsible for information security. Ensure secure information flow between platforms. Manage user accounts and access permissions across platforms. Ensure continuity of technology services. Access point administration and configuration. Ticket creation and tracking. We Offer: Net salary of $13,500, adjusted after 6 months to $15,500 based on performance. Statutory benefits. Work location: Downtown CDMX. Working hours: Monday to Friday, 6:45 AM to 5:00 PM; Saturdays, 6:45 AM to 10:00 AM. -Requirements- Minimum education: Higher education – Bachelor's degree 3 years of experience Age: Between 25 and 45 years Skills: Problem solving, ERP, Maintenance, Microsoft Office, Organization, Customer support, Technical support, Information Technology Willingness to travel: Yes Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist