Patient Support Program Leader

Description

Position Summary: PEN HEALTH is seeking a Patient Support Program Leader to manage programs, ensure customer service excellence, and analyze data to drive improvements. Key Highlights: 1. Executive-level customer service and patient program administration 2. Program data analysis and proposal of improvements 3. Training of supervisory staff on administrative topics **PEN HEALTH is seeking a Patient Support Program Leader in Cuauhtémoc, Mexico City** --------------------------------------------------------------------------------------------- Bachelor’s degree in Health Sciences or Administration Executive-level customer service and patient program administration Responsibilities: Attending to and following up on customer requests to achieve program objectives Effective communication with various program stakeholders Analyzing program data and proposing improvements to maintain program service levels Monitoring adherence to established timelines and KPIs for proper program operation Training supervisory staff on administrative topics and program processes Ensuring 100% response rate to patients and physicians contacting the program Identification and preparation of adverse event and product quality reports Preparation of reports and presentations for clients. We Offer Base net salary: 16,000 MXN monthly Productivity bonus: $3,000 MXN Working hours: Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 3:00 PM **Desired Education Level:** Higher education — degree holder **Desired Experience Level:** Mid-level **Departmental Function:** Medicine / Health **Industry:** Hospital and Healthcare *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6998ab0d33000061003668c5&source=indeed*