Customer Service

Description

Job Summary: We are seeking a multitasking, persistent, and results-oriented professional to join our team, responsible for managing orders, resolving customer issues, and analyzing customer needs. Key Responsibilities: 1. Receives and processes orders, requests, and complaints. 2. Resolves customer issues and reduces service turnaround time. 3. Maintains, prospectively engages, and recovers customers. Job Description: **ABOUT US** We are a manufacturing group based in Southeast Asia with over 40 years of experience in the automotive and heavy-duty service sectors, serving both OEM and ES clients; certified to ISO/TS16949\. We have been operating in Mexico since 2009\. **JOIN OUR TEAM!** **REQUIREMENTS:** * High school diploma or equivalent * Multitasking ability * Strong verbal communication skills * Negotiation and objection-handling skills * Persistence * Results orientation **RESPONSIBILITIES:** * Receive and process orders, requests, and complaints. * Resolve customer issues, * Reduce service turnaround time * Provide information and address inquiries * Analyze consumer needs * Collect information regarding customers, their needs, and preferences. * Maintain, prospectively engage, and recover customers. **WORK LOCATION** * Polanco Branch **WORK SCHEDULE** * Monday to Friday, 8:30 a.m. to 6:30 p.m. **STATUTORY BENEFITS** **GROCERY VOUCHERS** **PUNCTUALITY BONUS** **ATTENDANCE BONUS** Salary: $9,500\.00 per month Benefits: * Grocery vouchers Workplace: On-site employment