Experience Supervisor

Description

Job Summary: Star Médica Hospitals is seeking an Experience Supervisor to ensure excellence in care and satisfaction for patients, visitors, and family members. Key Highlights: 1. Key role in ensuring excellence in patient care and satisfaction 2. Opportunity for growth within a leading institution 3. Professional and collaborative work environment Opportunity: Star Médica Hospitals is seeking an Experience Supervisor to join our patient care team. This role is essential to ensuring excellence in care and satisfaction for our patients, visitors, and family members. Responsibilities: Supervise the proper operation of the Star Line program, including appropriate handling of requests, complaints, or compliments. Ensure flagship services are delivered correctly, promote them, and meet deadlines to guarantee patient satisfaction. Supervise the quality of services provided. Requirements: Mandatory experience in hospitality, specifically in customer experience management. SAP proficiency. Experience in team supervision and leadership. Ability to work under pressure and resolve problems effectively. · Benefits: Attendance bonus. Punctuality bonus. Statutory benefits, base salary, and food vouchers. A professional and collaborative work environment is offered. Access to professional development programs. Opportunity for career advancement within a leading healthcare institution. · Join Star Médica Hospitals and contribute to the continuous improvement of the patient experience.-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Keywords: resident, supervisor, assistant manager, coordinator, manager, experience officer, team captain