Summary: The Learning and Development Manager supports the L&D Department as an individual contributor, identifying organizational needs and managing learning content development. Highlights: 1. Identify organizational and individual development needs 2. Partner with departmental leaders to implement ongoing training 3. Manage e-learning platforms and vendor relationships **Company Overview** -------------------- Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee\-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category\-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short\-term and long\-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people\-first approach, Milestone continues to deliver industry\-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. **Job Overview** ---------------- The Learning and Development Manager supports the Milestone Learning and Development Department as an individual contributor. Starting with a Learning needs assessment, the Learning and Development Manager will facilitate a process to identify the educational needs of the organization, assist in prioritizing learning offerings and manage the development and/or acquisition of learning content to meet identified need. The Learning and Development Manager will also be responsible for tracking Learning participation in live, online and vendor training, reporting usage and requirements to the appropriate channels to ensure participation compliance with the Learning programs. **Reports to:** Associate Director of People Experience **Duties:** * Prepare and implement learning programs and paths * Identify organizational and individual development needs through various needs assessment tools and processes * Partner with departmental leaders to on an ongoing basis to identity, update and implement ongoing training as needed * Deploy companywide learning initiatives * Act as a project manager for training development * Manage e\-learning platforms * Lead vendor assessment and selection for Learning programs and tools, with the approval of the CPO * Manage Learning vendor deliverables and relationships * May occasionally deliver training modules * Partner with other members of the People Experience Department to create and implement training programs * Track learning participation * Collaborate with SMEs and Operations to develop leadership and career growth paths * Oversee L\&D budget and identify and negotiate with vendors * Organize L\&D hiring and training **Minimum Requirements:** * 7\+ years of experience in L\&D * Experience in project management and budgeting * Outstanding English communication skills required, both verbal and written * Ability to build good relationships with employees, stakeholders and vendors * Knowledge of e\-learning platforms. Udemy experience a plus * Significant experience with developing effective learning programs * Prior experience in managing learning for technology roles preferred Location: Mexico \- Remote \#LI\-NL1 **Compensation** ---------------- Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job\-related knowledge, skills, experience, licenses or certifications, and location. **Our Commitment to Diversity \& Inclusion** -------------------------------------------- *At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.* *Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.* *We welcome the unique background, culture, experiences, knowledge, innovation, self\-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.*