**Sears is looking for a Customer Service Supervisor in Irapuato Centro – Irapuato, Guanajuato** ------------------------------------------------------------------------------------------- **SEARS IRAPUATO IS SEEKING:** **Customer Service Supervisor** *Do you know how to inspire a team to deliver the best customer service in town? We are looking for a Customer Service Supervisor with leadership skills to oversee our customer service module, ensuring brand protocols are implemented warmly and efficiently.* **LOCATION: IRAPUATO CENTRO** **SCHEDULE: FULL-TIME** **REQUIREMENTS:** * Education: Completed high school diploma. * Experience: In customer service departments within retail, banking, call centers, supermarkets and self-service stores, technical support, or related areas. * Key knowledge: Customer service processes, handling complaints and inquiries, credit card applications, etc. * **Schedule availability: Monday through Sunday** **RESPONSIBILITIES** * Provide direct customer assistance, resolving questions and inquiries regarding products, services, promotions, and purchasing processes. * Supervise and coordinate the customer service team, ensuring courteous, prompt, and efficient service. * Process credit applications, verifying documentation and compliance with requirements. * Review and clearly explain account statements to customers in detail. * Manage returns, exchanges, and warranty processes, ensuring adherence to established policies and procedures. * Monitor product availability within the department, supporting inventory control when necessary. **ADDITIONAL BENEFITS BEYOND SALARY:** * Competitive fixed salary * Statutory benefits from day one * $1,200 in food vouchers * $1,200 in savings fund * Guaranteed life insurance * Major medical expense insurance * Employee discounts * Academic scholarships * .... And many more benefits **Apply now! Send us your updated CV in PDF format through this channel—we’ll contact you shortly. You may also visit SEARS IRAPUATO store directly, Monday to Friday, from 9 AM to 5 PM, with your CV, ID, and schedule availability.** **ADDRESS: Guerrero y Córtazar S/N, Centro, C.P. 36500 Guanajuato** **Desired education level:** Upper Secondary **Desired experience level:** Mid-Level **Departmental function:** Customer Service **Industry:** Retail / Retail Trade **Skills:** * CUSTOMER SERVICE * SUPERVISION * CREDIT * WARRANTIES *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6958aac067000031000e8b0e\&source\=indeed*