Employee Experience Management

Description

Employee Experience Management Country: Mexico **NOW IS THE TIME** Santander ( www.santander.com ) is evolving from being a **high-impact global brand** to a **technology-driven organization**, with people at the heart of this journey. Together, we are leading a **customer-centric transformation** that values **disruptive thinking**, the courage to challenge what is possible, and the ability to **innovate**. This is more than a strategic shift: **it is an opportunity to grow, learn, and make a real impact**. Our mission is to help more **people and businesses thrive**. We embrace a robust risk culture and expect all our teams to adopt a proactive and responsible approach to risk management. We are **Banco Santander México**, a leading financial institution that, through over 160 years of reinvention, has become a borderless organization present in more than 40 countries, representing 95 nationalities and multicultural teams sharing 4 languages. **THE IMPACT YOU WILL GENERATE** We are seeking an **Employee Experience Manager**, based at **Santa Fe Corporate Office**, **CDMX**. You will lead the holistic employee experience through initiatives in communication, culture, and digital experience, ensuring the correct local implementation of the Communication and Culture strategy in Mexico. We are redefining how we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. In this role, your key responsibilities will include: * Implementing in Mexico the globally defined Communication, Culture, and Employee Experience strategy. * Designing and driving initiatives focused on strengthening the employee experience throughout their lifecycle within the organization. * Leading end-to-end management of the Employee Portal, ensuring an intuitive, useful, and user-needs-aligned digital experience. * Identifying opportunities for continuous improvement in navigation, content, functionality, and adoption of the Employee Portal. * Developing strategies to increase engagement and usage of the portal as the primary channel for internal communication and experience. **WHAT YOU WILL BRING TO THE TEAM** Our people are our greatest strength. Each individual contributes unique perspectives that make us stronger as a team and as an organization. We value who they are and amplify what they bring. The following requirements represent the essential knowledge, skills, and competencies for this position. **Professional Experience** 1–2 years of experience in Employee Experience, Internal Communication, Organizational Culture, or Human Resources, including involvement in managing internal platforms, improving user experience (UX), digital tool adoption, and executing cross-functional projects and initiatives. (Desirable) * **Education** * Bachelor’s degree in Communication, Human Resources, Organizational Psychology, Administration, Marketing, or related field (Mandatory) **Languages** Intermediate English (Desirable) * **Technical Skills** * Employee Experience and organizational culture (Desirable) * Digital experience and user experience management (Desirable) * Internal communication and change management (Desirable) Proficiency in adoption/satisfaction metrics and KPIs (Desirable) * **Interpersonal Skills** * Results orientation (Desirable) * Strategic thinking (Desirable) * Decision-making (Desirable) * Team management (Desirable) * Assertive communication (Desirable) **WE VALUE YOUR IMPACT** Your contribution matters—and we recognize it. At Santander, you can expect a fair and competitive compensation package reflecting your impact and the value you will deliver. Take a moment to understand what we mean: * Flexibility that works. Enjoy hybrid work models—some days remote, others in-person with your team—alongside flexible working hours. * Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us. * We empower our teams to go further through growth opportunities, international mobility, and extensive career paths. * Financial benefits. Benefit from preferential banking conditions, special loan interest rates, life insurance, and more. Additional benefits. Gym membership, medical centers at select locations, meal subsidies, transportation services from various points, among others. And that’s just the beginning—we’ll tell you more when you join! * We’re here to **keep you motivated**, help you **achieve your goals**, and **celebrate your achievements** at every step of the way. **LOCAL COMPLIANCE** Santander takes pride in being an organization that provides equal opportunities regardless of age, gender, disability, marital status, race, religion, or sexual orientation. We are committed to offering an inclusive and accessible recruitment process for all individuals. **WHAT’S NEXT?** If everything you’ve just read resonates with you, apply now and join our team. **Ready to take the next step?**