Job Summary: We are seeking a customer service specialist with a passion for coffee to resolve issues and provide technical support related to equipment and coffee machines. Key Highlights: 1. Clear and timely customer service solutions 2. Basic technical support for coffee machines and equipment 3. Growth within a team passionate about coffee Do you enjoy helping people, solving problems, and learning about the world of coffee? This position is for you! We are looking for a person with an excellent service attitude and a passion for coffee to serve our customers and follow up on their requests regarding equipment and coffee machines. **Key Responsibilities:** * Answer customer calls, messages, and emails, providing clear and timely solutions. * Log and track service reports and technical requests. * Provide basic technical support for the use, maintenance, and operation of coffee machines and equipment. * Escalate complex cases to the technical team and ensure proper communication with the customer. * Keep the database of cases, visits, and diagnoses up to date. * Ensure a positive experience in every customer interaction. **Requirements:** * Experience in customer service (call center, technical support, help desk, or similar). * Basic knowledge of foodservice equipment or willingness to learn about coffee machines. * Problem-solving ability and capacity to communicate technical information in simple terms. * Service-oriented attitude, patience, and teamwork skills. * Proficiency in digital tools for logging and tracking. **We Offer:** * Competitive salary. * Training on coffee equipment and technical support. * Statutory benefits and internal perks. * Opportunities for growth within a team passionate about coffee. Employment Type: Full-time Salary: $10,000.00 per month Work Location: On-site