Desktop Support

Description

Summary: This role offers an ideal opportunity to contribute new ideas in a dynamic and growing environment, providing expert remote desktop support and enhancing user proficiency. Highlights: 1. Opportunity to be part of a large and growing digital sector company 2. Promote an inclusive culture, valuing diverse perspectives 3. Receive ongoing support and funding for training and development We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. **100% on site work... Location:** Av. Insurgentes Sur 2475, Piso 3, Colonia Loreto,Alvaro Obregon, 01090 Ciudad de México Responsibilities Provide expert remote desktop support to ensure smooth and efficient operations for all users. Troubleshoot and resolve technical issues promptly to minimize downtime and enhance productivity. Collaborate with team members to develop and implement effective support strategies. Maintain up\-to\-date knowledge of industry trends and best practices in desktop support. Ensure all support requests are logged and tracked in the system for accurate reporting and analysis. Develop and deliver training sessions to enhance user proficiency and reduce support requests. Oversee the installation and configuration of desktop systems and software applications. Monitor system performance and proactively address potential issues to prevent disruptions. Coordinate with vendors and service providers to ensure timely resolution of hardware and software issues. Document all support processes and procedures to ensure consistency and efficiency in service delivery. Provide feedback and recommendations for improving support processes and user experience. Ensure compliance with company policies and industry regulations in all support activities. Contribute to the development of support documentation and knowledge base articles. Qualifications Possess a strong understanding of desktop support principles and practices. Demonstrate proficiency in remote support tools and technologies. Exhibit excellent problem\-solving skills and attention to detail. Have strong communication skills to effectively interact with users and team members. Show ability to work independently and manage multiple tasks efficiently. Display a commitment to continuous learning and professional development. Why Cognizant? Improve your career in one of the largest and fastest growing IT services providers worldwide Receive ongoing support and funding with training and development plans Have a highly competitive benefits and salary package Get the opportunity to work for leading global companies We are committed to respecting human rights and build a better future by helping your minds and the environment We invest in people and their wellbeing. We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. At Cognizant we believe than our culture make us stronger! Join us now! \#BeCognizant \#IntuitionEngineered