Job Summary: We are seeking a Service Desk Operator to provide telephone support for corporate clients, log service tickets, route service requests, and analyze reports, ensuring timely and proper resolution. Key Responsibilities: 1. Telephone support for corporate clients to log service tickets 2. Routing and classification of service requests 3. Generation and analysis of performance reports At ISS, we are more than just a provider of cleaning, food, facility maintenance, workplace, and technical services. We are a strategic partner in our clients’ success. We create exceptional service experiences and transform workplaces into spaces where people feel valued, engaged, and productive. **SERVICE DESK OPERATOR** **Requirements:** * Bachelor’s degree in Administration/Industrial or Engineering. * Experience in telephone support for clients and ticket tracking, report preparation, and analysis. * Proficiency in Excel (intermediate level — formulas, pivot tables, filters, charts, data cross-referencing, etc.) is mandatory. **Job Responsibilities:** * Provide telephone support to corporate clients to log service solution tickets (these are not sales or collections calls). * Route, classify, categorize, and correctly transfer each client request (calls) received and registered via the system. * Ensure tickets are resolved timely and properly. * Generate and analyze reports. * Analyze and audit information for accurate service billing. * Prepare performance reports. **Work Location:** Forum Naucalpan, State of Mexico Working hours: Monday to Friday, 8:00–17:30 (on-site); Saturdays, 8:00–12:00 (remote) **We Offer:** Gross monthly salary: **$16,844\.61** MXN Statutory benefits from day one Food vouchers: 6% Savings fund: 5% Optional savings account **Apply now and we’ll contact you for an interview!**