Technical Support Engineer - Tecate

Description

Job Summary: Provides comprehensive on-site technical support to customers, taking full responsibility for activities and contributing to service improvement. Key Highlights: 1. Advanced on-site technical support. 2. Proactive diagnosis and resolution of technical issues. 3. Team collaboration and continuous service improvement. **What success looks like in this role:** **Job Description:** Provides comprehensive on-site technical support to an assigned group of customers, assuming full responsibility for all performed activities. Key Responsibilities: * Performs advanced equipment and system maintenance, including medium-complexity installations. * Proactively diagnoses, resolves technical issues, and implements solutions. * Provides feedback on equipment, systems, and processes to improve service quality. * Identifies recurring issues within the team and contributes to their resolution. * Collaborates with other team members by providing technical assistance and sharing knowledge. * Documents activities, incidents, and relevant metrics to improve service delivery. * Monitors technical and process-related issues, proposing improvement recommendations to the manager or team. **You will be successful in this role if you have:** **Education:** * Engineering or Bachelor’s degree in Computer Systems or related field (completed or incomplete). * Technical diploma in Computer Systems or related field. **Skills and Requirements:** * 2–3 years of hands-on experience in on-site technical support. * Knowledge of videoconferencing rooms and ITSM tools. * Experience in imaging, configuration, and optimization of equipment. * Ability to resolve technical problems of varying complexity. **Other Requirements:** * Availability for on-call duties and after-hours support as required by operations. * Strong sense of responsibility. * Friendly and patient interaction with users. * Organized and punctual. **\#LI\-AO1** Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888\-560\-1782 (Prompt 4\). US job seekers can find more information about Unisys’ EEO commitment here .