Job Summary: We are seeking a customer service executive to resolve inquiries, requests, and complaints, support campaigns, and follow up on cases. Key Highlights: 1. Customer service 2. Problem resolution 3. Effective communication **Requirements:** Completed high school diploma / Technical degree / Incomplete bachelor's degree Experience – Customer service / Call center / Support for loyalty programs, services, RETAIL, mass consumer goods (\+6 months) Knowledge – Handling difficult customers or conflict situations Tools – Microsoft Office suite / Basic to intermediate Excel Skills – Customer service, attention to detail, effective communication, needs identification, active listening, stress tolerance **We Offer:** Base salary **$9,600\.00 monthly** Attendance / productivity / punctuality bonus Food vouchers Statutory benefits **Schedule:** Monday to Friday, 09:00 AM to 06:00 PM **Responsibilities:** Resolving customer issues Supporting temporary campaigns Reviewing cases with internal departments End-to-end case follow-up Adhering to scripts, policies, and service protocols Escalating incidents per established procedures Accurately recording each interaction in the system or CRM Effectively resolving user inquiries, requests, and complaints Employment type: Full-time, indefinite term Salary: $9,600\.00 \- $9,601\.00 per month Benefits: * Option for permanent contract * Food vouchers Application Questions: * Do you have \+6 months of experience as a Telephone Executive or related role? * Do you reside near the address specified in this job posting? Estimated commute time? * Most recent verifiable salary: * Expected salary range (minimum \- maximum): Education: * Completed high school diploma (Mandatory) Work location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
