Customer Service

Description

Job Summary: We are seeking a Customer Service Specialist passionate about ensuring customer satisfaction and loyalty in a dynamic, results-oriented environment. Key Highlights: 1. Real growth and development 2. High-performance environment 3. Challenging and impactful projects At CAMFRI, we don’t just move products… We move ideas, we move people, and above all: *we move results.* *We are a Mexican company with over 25 years of experience in transportation, logistics, and multi-temperature 4PL operations, with presence in Mexico, the United States, and Canada.* Today, we seek a strategic, organized, and powerful mind… A specialist in *Customer Service capable of ensuring and guaranteeing customer satisfaction and fostering customer loyalty.* *We are looking for you—someone whose passion is Customer Service.* Profile:  Bachelor’s degree in Marketing or Business Administration.  Proven ability to work in a dynamic environment, with capacity to plan and prioritize workload.  Demonstrable work experience in customer service.  Prior experience in fast-moving consumer goods (FMCG) is considered a plus, though not mandatory.  Demonstrated knowledge and work experience with 3PL and international clients.  Data analysis: Ability to generate performance reports (OTIF, Fill Rate, Lead Time).  Proficiency in English (spoken and written; interaction with the USA is required)—non-negotiable. Responsibilities: · Responsible for the ORDER-TO-INVOICE process for domestic orders (order entry, appointment scheduling, tracking of pickups or deliveries, and invoice generation) · Scheduling pickup appointments (validation and coordination with warehouse) · Generating and tracking delivery appointments with customers. · Daily tracking of scheduled deliveries · Daily generation of performance indicator reports · Daily inventory validation · Price validation (from order to invoice) · Operational coordination: Acting as liaison between customers and internal departments (warehouse, traffic, billing, procurement) · Incident management: Resolving issues related to shortages, damages, delays, or documentation errors—minimizing impact on customers · Preparation and presentation of periodic KPIs (On-Time-In-Full, Accuracy, Incidents) · Effective communication: Ability to clearly explain root causes and action plans · Results orientation: Maintaining service quality even under complex operational conditions CAMFRI Benefits:  Competitive salary  Real growth and development  High-performance environment  Challenging and impactful projects  State-of-the-art facilities  Continuous training and development  Benefits exceeding statutory requirements Here, there is no room for the ordinary. Here, we seek *extraordinary talent.* Salary: $17,500\.00 per month Workplace: On-site employment