Customer Service

Description

Job Summary: Manages communication and customer service, ensuring compliance with service levels and timely resolution of incidents to guarantee customer satisfaction. Key Highlights: 1. Manage comprehensive communication and customer service 2. Ensure compliance with service levels and incident resolution 3. Guarantee customer satisfaction, account retention, and growth Logistics Operator Río Valle is seeking our new **Customer Service** ***Objective:*** Comprehensively manage communication and customer service for the OLR warehouse, ensuring compliance with service level agreements (SLAs), accurate operational execution in the ERP system, and timely resolution of incidents, thereby guaranteeing customer satisfaction, retention, and account growth. ***Key Responsibilities:*** * Receive, validate, and enter inbound and outbound orders into the WMS. * Track order picking, shipping, and delivery. * Coordinate customer priorities and urgent requests with operations. * Prepare daily/weekly performance reports. * Manage incidents (shortages, damages, inventory discrepancies). * Coordinate returns and special processes. * Validate information for monthly invoicing. * Participate in operational meetings with the customer. * Maintain updated documentation and order status records. * Address inquiries regarding products, pricing, availability, and timelines. * Handle complaints, incidents, and special requests. * Ensure a consistent, high-quality customer experience. ***Responsibilities:*** * Customer satisfaction through active order tracking * Communication of incidents and findings to customers and operations * Ensuring accurate administrative execution of the account * Ensuring operations meet the customer’s specific requirements * Timely reporting of operational deviations * Avoiding penalties due to SLA non-compliance * Maintaining clear, professional communication with the customer * Safeguarding the confidentiality of commercial information ***We Offer:*** * Fee-based contract * Net monthly salary of $10,000\.00 MXN * Bi-weekly payments Employment type: Full-time Salary: $10,000\.00 per month Work location: On-site employment