General Assistant for E-commerce

Description

Job Summary: We are seeking a general e-commerce assistant to support operational and commercial management across digital channels, ensuring order fulfillment, inventory control, and customer service. Key Highlights: 1. Professional development path in e-commerce. 2. Operational and commercial experience in the digital business. 3. Active collaboration in daily e-commerce operations. **Job Description:** We are seeking a general assistant for E\-commerce responsible for supporting the operational and commercial management of the company's various digital channels, ensuring proper order flow, inventory control, customer service, and sales tracking on marketplaces. The person in this role will actively participate in daily e-commerce operations, gaining comprehensive understanding of the digital business: from shipping logistics to customer service and commercial execution on sales platforms. This position is designed as a professional development path within e-commerce, enabling the candidate to acquire both operational and commercial experience with the goal of progressing later into roles related to digital marketing and sales growth. **Key Responsibilities:** * Manage order preparation and dispatch from the company's various digital channels, ensuring correct order validation and generation of shipping labels per operational standards. * Coordinate shipments with logistics providers and courier services, guaranteeing timely dispatch of goods and adherence to delivery timelines. * Track orders from dispatch through final delivery to the customer, addressing incidents, claims, returns, or order errors. * Manage inventory, goods receipt, storage, and labeling, maintaining warehouse organization and control. * Prepare goods for shipment to e-commerce platform fulfillment centers. * Manage customer service on marketplaces and digital channels, resolving inquiries, tracking orders, and handling post-sales processes. * Support commercial operations on platforms such as Amazon, Mercado Libre, Shopify, and TikTok Shop. * Collaborate in implementing promotions, commercial campaigns, or sales initiatives defined by the marketing department. * Prepare operational reports on orders, shipments, deliveries, and logistics incidents. * Must possess and maintain a valid driver's license. **We Offer:** * Statutory benefits. * Growth opportunities. Additional Benefits: * Fonacot Employment Type: Full-time Salary: $9,600\.00 per month Benefits: * Option for an indefinite-term contract Education: * Completed high school (Preferred) Experience: * 2 years: 1 year (Preferred) Work Location: On-site employment