IT Ticket Support Specialist - Bilingual

Description

Job Summary: An IT Support Coordinator who manages tickets, administers infrastructure, and trains users in a dynamic environment. Key Highlights: 1. IT support ticket coordination and handling 2. Basic IT infrastructure administration support 3. User training on technological tools and systems Join Vallen's Operations team as IT Support Coordinator RESPONSIBILITIES * Coordinate and handle IT support tickets, ensuring appropriate response and resolution times for users in the USA, Canada, and Mexico. * Provide basic IT infrastructure administration support (networks, access permissions, user accounts, internal applications). * Deliver user assistance and basic training on proper usage of technological tools and systems. IDEAL PROFILE Bachelor’s degree or Engineering in Systems, Information Technology, Computer Science, or related field Conversational English Interest in user support. Service-oriented attitude, proactivity, and problem-solving focus. EMPLOYMENT DETAILS IZA Urban Center - Plaza la Rioja Monday to Friday: 7:00 AM to 4:00 PM Hybrid work model starting from the 4th month SUPERIOR BENEFITS $1,600 monthly gift cards Increased number of vacation days. 50% vacation bonus 23-day Christmas bonus 100% IMSS coverage 13% savings fund contribution Christmas benefit Birthday day off Life insurance Savings box Annual performance bonus Employee discounts Increased number of public holidays Preferential auto insurance rate . -Requirements- Minimum education: Higher education - Bachelor’s degree years of experience Languages: English Age: between 19 and 36 years Knowledge areas: Problem solving, Computer Science, IT, Operating Systems, Support, Technical Support Keywords: care, technologies, the, information, it