Technical Service Manager

Description

Job Summary: This role aims to ensure efficient handling of appliance malfunctions, serving as the key liaison between customers and authorized service centers. Key Highlights: 1. Manages reports and negotiations to expedite repairs and replacements. 2. Maintains proactive communication with customers regarding the status of their products. 3. Coordinates logistics and documents each case for comprehensive management. **Job Objective:** Ensure that any malfunction in sold appliances is handled efficiently, acting as the sole point of contact between the end customer and the brands’ Authorized Service Centers. The goal is to reduce response times and maximize customer satisfaction. **Responsibilities:** * **Report Management:** Initiate and track service orders with manufacturers. * **Direct Mediation:** Negotiate directly with service centers to expedite repairs or physical replacements. * **Customer Communication:** Proactively keep customers informed about their product’s status (via phone calls, WhatsApp, emails). * **Logistics Control:** Coordinate (as applicable) the pickup of defective products and delivery of repaired or new products. * **Documentation:** Compile case files (purchase receipts, photos of malfunctions, technical assessments). **We Offer:** * Competitive salary plus sales commissions. * Training and professional development opportunities. * A collaborative and motivating work environment. If you are passionate about sales and wish to join a team committed to customer satisfaction, we invite you to apply! Employment Type: Full-time Salary: $13,000\.00 \- $18,000\.00 per month Benefits: * Employee discount * Discounts and preferential pricing * Company-provided mobile phone * Free uniforms * Meal vouchers Education: * Completed high school diploma (Preferred) Experience: * Customer service: 2 years (Preferred) Work Location: On-site employment