Position Summary: We are seeking a Technical Support Assistant to provide first-level user support, perform equipment maintenance, and assist with the company's technological infrastructure. Key Highlights: 1. Opportunity for professional growth and development 2. Job stability 3. Teamwork and effective communication **Radial Llantas** Radial Llantas is a company dedicated to the distribution and specialized service of tires, focused on delivering reliable, high-quality solutions to its customers. We distinguish ourselves through our commitment to service, operational efficiency, and continuous improvement in our administrative and financial processes. We are a growing company that values professionalism and job stability. **Technical Support Assistant – Position Description** We are seeking a Technical Support Assistant responsible for providing first-level user support, performing maintenance on computer equipment, and assisting with the operation of the company’s technological infrastructure. **Education** * Completed technical high school education * Degree program in Information Technologies (incomplete, ongoing, or recent graduate) **Experience** * Minimum 6 months of experience in technical support (professional internships or social service are considered) **Essential Requirements – Hardware** * Preventive maintenance (cleaning) of computer equipment * Basic diagnostics of desktop and laptop computers **Software** * Installation and configuration of Windows operating systems * Proficiency with Microsoft Office 365 * Browser configuration **Operating Systems** * Knowledge of Windows and macOS **Networking** * Basic knowledge of structured cabling * Cable crimping (RJ45\) * Identification of network points * Basic Wi\-Fi configuration **Others** * Configuration and installation of printers (local and networked) and scanners **Desirable Knowledge** * Installation and configuration of CCTV systems **Skills** * User-oriented service * Effective communication * Teamwork * Task organization and follow-up **Additional Requirements** * Willingness to travel (Bajío and Pacific West regions) * Valid driver’s license **Responsibilities** * Perform preventive and corrective maintenance on computer equipment * Respond to incident reports and provide first-level technical support to users * Manage IT asset inventory * Provide printer support (paper jams, IP configuration, toner replacement) * Assist in the installation and configuration of workstations for new hires **We Offer** * Gross monthly salary: **$13,000 \+ productivity bonus** * Statutory benefits * Profit-sharing * Bonus/commission scheme * Job stability * Opportunity for professional growth and development *If you are looking for your first opportunity or aiming to establish yourself as a developer within a stable company, apply through this channel.* *All our recruitment processes are free of charge.* Employment Type: Full-time, Part-time Salary: Starting from $13,000\.00 per month Benefits: * Free uniforms Workplace: On-site employment