Job Summary: Administrative assistant responsible for internal customer service in the insurance sector, handling platforms and recording activities for follow-up. Key Highlights: 1. High-quality customer service and problem resolution. 2. Management of insurance company platforms and CRM registration. 3. Opportunity for self-training and professional development. **Join Brunet Asociados as an Administrative Assistant.** **Education:** Incomplete Bachelor’s Degree in Administration or completed high school diploma. **Minimum Professional Experience:** 1 year in roles related to administration, support, or external/internal customer service. **Job Objective:** Responsible for internal customer service regarding their operational needs with the various insurance companies served by the firm in the Life, Major Medical Expenses, and Auto (individual or group) lines of business. Processing information received via each insurer’s portals and proprietary tools. **Requirements:** * Minimum 2 years of experience in administrative and customer service positions; experience in the insurance sector is desirable. * Excellent communication skills (verbal and written). * Ability to work independently with a high degree of self-management. * Strong focus on accurate and timely tracking and follow-up of pending tasks. **Software and Tools Proficiency:** * Web browsers, networks, and standard data processing software such as Microsoft Office. * Google Drive or similar. * Understanding of CRM systems’ scope and usage. * Videoconferencing platforms (Zoom, Meet or similar). **Main Responsibilities:** * **Customer Service:** Deliver high-quality customer service by efficiently and professionally responding to phone calls, emails, messaging, and in-person inquiries. * **Resolve Customer Queries and Issues:** Address customer questions and problems promptly and satisfactorily. * **Insurance Company Platform Management:** Access and navigate insurance companies’ web platforms to obtain relevant information and carry out necessary procedures. * **Activity Registration for Follow-up:** Accurately and thoroughly record and update information in our CRM system to ensure effective tracking of customers and prospects. * **Self-Training and Development:** Proactively seek knowledge and skills that enhance job performance. **Working Hours:** * Monday to Friday, from 9:30 AM to 6:00 PM Employment Type: Full-time Salary: Starting at $11,000.00 per month Benefits: * Salary increases Education: * Incomplete or ongoing Bachelor’s Degree (desirable) Experience: * Insurance: 2 years (mandatory) Work Location: On-site employment