**Job Overview:** Be the first point of contact with customers, present the products we manufacture, understand customer needs and emerging trends, represent our company’s values, and demonstrate our commitment to delivering high-quality products at competitive prices. **Key Responsibilities:** * Clean the work area * Provide customer service * Answer incoming phone calls * Prepare quotations * Maintain inventory records * Attract new customers * Identify changes in consumer behavior * Listen to customers **Candidate Profile:** Over 20 years of age 1 year of work experience 1 letter of recommendation Resident of Tehuacán Minimum education: Secondary school **Traits to Avoid in Candidates:** Shy Arrogant Rude **Technical Skills:** These are the tools and practical knowledge a Customer Service Representative or Sales Advisor uses to interact with and close sales: * **Product/Service Knowledge:** A deep understanding of what is sold (features, benefits, uses) to answer questions and recommend the best option. * **Customer Relationship Management (CRM) Systems:** Ability to use software that records customer information, purchase history, and interactions to enable effective follow-up. * **Sales and Closing Techniques:** Knowledge and application of methods to identify opportunities, persuade, and effectively and ethically close sales. * **Communication Tools Proficiency:** Familiarity with telephones, email, and online chat platforms to communicate professionally and efficiently. * **Complaint and Conflict Management:** Knowing how to listen, empathize, and satisfactorily resolve customer issues or complaints. * **Payment Processing and Invoicing:** Ability to handle monetary transactions, process payments, and correctly generate invoices or receipts. **Soft Skills:** These are personal and interpersonal qualities enabling this role to authentically connect with customers and deliver exceptional service: * **Empathy and Active Listening:** The ability to understand customers’ emotions and needs, putting oneself in their place and attentively listening to both spoken and unspoken messages. * **Clear and Persuasive Communication:** The ability to express ideas simply, friendly, and convincingly—adapting the message to each individual and ensuring the customer understands and feels comfortable. * **Patience and Frustration Tolerance:** Maintaining composure and a positive attitude even when dealing with difficult customers or high-pressure situations. * **Service and Customer Orientation:** A genuine desire to help customers and ensure their satisfaction—going the extra mile to resolve their issues. * **Proactive Attitude and Problem Solving:** Actively seeking solutions to customer challenges and offering assistance before being asked—anticipating their needs. * **Assertiveness and Confidence:** Communicating company policies and solutions firmly and professionally—without aggression—and inspiring customer trust. * **Organization and Follow-up:** Being methodical in tracking customer interactions and commitments to ensure nothing is overlooked. **Work Conditions** * Environment: A small factory located at 443, Blvd. Socorro Romero, San Lorenzo Teotipilco, 75855 Tehuacán, Pue. Currently undergoing growth and renovation. * Schedule: Monday to Friday, 8:15 am – 5:45 pm, including one hour for lunch * Physical demands: Loading and unloading finished products onto vehicles * Travel availability: Not required for this position, but employees must remain available should travel become necessary **Company Information:** Prisma Clean is a company dedicated to manufacturing, distributing, and selling cleaning products across multiple locations in the state of Puebla—and even beyond. We are consistently recognized for the quality of our products, as well as for offering affordable prices suited to our customers’ budgets. **Development Opportunities:** * Base salary * Vacation time * Year-end bonus (aguinaldo) * Profit sharing * Commissions Employment Type: Full-time Salary: $1,750.00 – $2,100.00 per week Benefits: * Free uniforms Work Location: On-site