Job Summary: We are seeking an On-Site Support Engineer to provide on-site technical support, assist users, and maintain computer equipment, videoconferencing rooms, and telephony systems operating optimally. Key Responsibilities: 1. On-site technical support and user assistance 2. Ticketing system management and customer service 3. PC, laptop, printer, and telephony maintenance Do you have field IT support experience? Join the best team as an On-Site Support Engineer—you will be responsible for providing on-site technical support and user assistance. **Work Location:** Colonia Ampliación Reforma, Puebla, Puebla **Schedule:** Monday to Friday, 9:00 AM to 6:00 PM **REQUIREMENTS:** * Engineering degree, Bachelor’s in Systems or related field * 2 years of experience in similar on-site technical support roles, including ticketing system management and customer service * Excellent user interaction skills and service-oriented attitude * Familiarity with at least one ticketing tool **Requirements:** Record and document all user interactions in the ticketing tool, provide user support, and ensure optimal operation of users’ PCs, laptops, printers, videoconferencing rooms, and telephony systems by addressing and resolving hardware and software incidents and requests onsite until fully resolved. Must follow established guidelines and meet response time requirements without violating SLAs. Timely response to requests for configuration, updates, and setup of systems and equipment, including printers from various brands. \- Provide end-user support for O365 tools such as SharePoint, Teams, and OneDrive (including data backups). \- Prepare activity documentation and manuals. \- Track and resolve client-assigned projects, such as mass deployments or oversight of external vendors. \- Telephone network support. \- Audiovisual equipment and room support. \- Supply consumables to equipment requiring them. Actively participate in maintaining IT equipment inventory controls and allocation. Update records for new equipment, equipment reassignments to users, returns, low-value equipment loans, and donated equipment. Organize inventory. Adopt policies and use established controls. \- Responsibility letters and equipment preparation checklists. \- Participate in and document mass changes. \- Equipment selection (functionality testing and labeling) for donation or destruction. Coordinate warranty tracking, preventive maintenance, equipment shipping, and receipt. Escalate or report failures of equipment covered under vendor contracts, including managing vendor access and verifying completion of required activities. **Benefits:** **BENEFITS:** It is our pleasure to welcome you to our company. We are a global company. And we want you to be part of the experience! What kind of profiles are we looking for? We are growing rapidly—meaning we seek talented, dynamic, and enthusiastic individuals eager to grow with us. Join us! You are the attitude that drives innovation.