Sales Coordinator

Description

Position Summary: Sales Coordinator to lead the team in placing pre-owned vehicles, ensuring excellence in customer service and departmental profitability. Key Highlights: 1. Leads and coordinates the automotive sales team 2. Develops commercial and market strategies 3. Experience in supervising automotive sales Pre-Owned Vehicle Dealership is seeking: **Sales Coordinator** **Position Objective** Lead and coordinate the sales team to achieve pre-owned vehicle placement targets, ensuring excellent customer service, departmental profitability, and compliance with brand and dealership policies. **Main Responsibilities** * **Commercial Management:** * Plan, organize, and supervise monthly and annual sales strategies. * Set individual and team goals for sales advisors. * Monitor key sales, profitability, and customer satisfaction indicators. * Implement commercial campaigns, promotions, and financing plans jointly with the brand. * Experience in market expansion. * **Sales Team Development:** * Recruit, train, and develop sales advisors. * Motivate and guide the team to achieve high performance. * Evaluate results, implement improvement plans, and recognize achievements. * Experience in fleet sales. * **Customer Service:** * Supervise proper customer service throughout the entire sales process. * Ensure correct handling of quotations, test drives, sales closings, and vehicle deliveries. * Resolve customer complaints or conflicts promptly and professionally. * **Administration and Reporting:** * Control inventory of new, pre-owned, and demo units. * Maintain an updated CRM and report daily, weekly, and monthly progress to the General Manager. * Manage relationships with financial institutions, insurance companies, and vendors related to vehicle sales. **Candidate Profile** * **Education:** Bachelor’s degree in Business Administration, Marketing, Business, or related field. * **Experience:** Minimum 3 years in sales supervision or management roles within the automotive sector (preferably in pre-owned vehicles). * **Knowledge:** * Automotive sales processes and techniques * Commercial team management * Automotive financing and insurance plans * CRM and sales indicator analysis * **Skills and Competencies:** * Leadership and teamwork * Assertive communication and negotiation * Results orientation and customer service focus * Analytical and planning ability * Proactivity and decision-making capability * Existing customer portfolio **Performance Indicators (KPIs)** * Achievement of monthly and annual sales targets * Profitability per unit sold * Customer Satisfaction Index (CSI) * Inventory turnover efficiency * Opportunity closure rate **Offer** * Competitive salary * Statutory benefits * Working hours: Monday to Friday, 9:00 AM to 7:00 PM (2-hour lunch break), and Saturdays, 9:00 AM to 2:00 PM Employment Type: Full-time, Indefinite term Salary: Starting from $18,000.00 per month Work Location: On-site employment