Summary: Manage financial crime compliance investigations, optimize processes, and ensure regulatory adherence within the LACC region. Highlights: 1. Support global financial crimes compliance operations across LACC markets. 2. Optimize investigation processes for efficiency and regulatory adherence. 3. Oversee operational forecasting and resourcing for market-level teams. **Global Financial Crime Compliance – LACC Investigations Manager** **(Band 35\): Hybrid –Mexico City** At American Express, our culture is built on a 175\-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well\-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. ***The Role*** The American Express Global Financial Crimes Compliance (GFCC) function provides second\-line policy, framework, oversight and control solutions to meet the Company’s legal, regulatory and risk management mandates in connection with Anti\-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions and Anti\-Bribery and Corruption. Reporting to the LACC Regional Head of Investigations (RHoI), the LACC Investigations Manager will support GFCC operations across a number of markets within the Region, including inventory management, SLA monitoring, procedural intelligence and uplifts, reporting, operational forecasting, planning, resourcing, quality controls and other enterprise and market\-level requirements. ***Responsibilities*** * Provide operational support for the design and execution of financial crimes compliance activities across LACC, ensuring a globally consistent, risk\-based approach to FCRM that meets compliance requirements related to investigations, SAR filing activities and related FCRM activities. * Continuously assess, optimize, and innovate end\-to\-end investigation operational processes across regional Markets Investigations teams to drive efficiency, standardization, and scalability, while reducing manual effort and human error and ensuring full adherence to regulatory expectations and Enterprise Financial Crimes Compliance (FCC) risk management standards. * Oversee operational forecasting, planning and resourcing requirements for LACC various market\-level teams. * Enable effective ongoing training and deep awareness of the evolving financial crime environment for all the team members. * Support the management of supervisory and regulatory examinations and audits. ***Minimum Qualifications*** * Bachelor’s degree required. * 4\+ years of experience in financial crimes compliance, anti\-money laundering (AML), in particular experience in investigations within the financial services, with significant exposure to LACC * Deep understanding of financial crimes regulatory requirements and trends across LACC * Strong knowledge of global AML, CTF, and sanctions regulatory frameworks, with expertise in SAR/STR filings, investigations, and regulatory engagement. * Experience in automation, processes and controls design and improvement. * Proven ability to work effectively across diverse markets, cultures, and regulatory environments. * Strong communication, stakeholder management, and leadership skills. * Strong problem\-solving and decision\-making skills with a risk\-based mindset. * CAMS and/or ICA Certifications a plus. * External experience in governmental financial crime investigations or intelligence is a plus. * External experience in governmental regulation in the FCC space is a plus. * Both a strong written and verbal English language skills required. We back you with benefits that support your holistic well\-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial\-well\-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on\-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.