Job Summary: We are seeking a technical support engineer to ensure the proper functioning of systems, applications, and equipment by resolving incidents to maintain business operations. Key Responsibilities: 1. Maintain and resolve incidents in systems, applications, and equipment 2. Perform preventive and corrective maintenance on computer equipment 3. Manage IT infrastructure, networks, and security ***Querétaro Bus Terminal*** We are a transportation services company seeking to integrate a technical support engineer into our team. The **objective of the technical support engineer** is to **ensure that systems, applications, or equipment function properly**, resolving incidents quickly and efficiently so that users or business operations are not disrupted. Main Responsibilities \- Preventive and corrective maintenance of computer equipment \- Office software management \- Server management \- Structured cabling \- CCTV installation and maintenance \- Receive tickets, emails, or calls from internal customers and follow up accordingly \- Analyze reports and provide solutions or escalate issues \- Document incident records and resolutions \- Development, infrastructure, networks, security We Offer * Gross monthly salary: **$15,000.00 MXN** * Food vouchers: **15% additional** * Savings fund: **6%** * Punctuality bonus: **2.5%** * Attendance bonus: **2.5%** * **25 days of year-end bonus (aguinaldo)** * Christmas bonus * School supplies bonus for employees' children * Year-end bonus (aguinaldo) with additional days beyond those mandated by law Employment Type: Full-time, Indefinite-term contract Salary: $15,000.00 per month Benefits: * Study support * Savings fund * Food vouchers Work Location: On-site employment