LCL Export Customer Service

Description

Job Summary: Coordinate shipments and provide customer service in the logistics sector, including booking requests, transportation management, and operational monitoring. Key Highlights: 1. Logistics sector experience (professional internships or social service). 2. Customer-oriented mindset, with focus on follow-up and problem resolution. 3. Ability to work in a team. ECU Worldwide is a global leader in logistics services specializing in NVOCC solutions, and we are seeking talent for our team: **Requirements:** * Bachelor’s degree in International Business, International Trade, or related field. * Logistics sector experience (professional internships or social service). * Conversational English proficiency (mandatory). * Strong customer orientation, with focus on follow-up and problem resolution. * Proficiency in Office tools and Outlook. * Ability to work in a team. **Key Responsibilities:** * Quote shipments under P2P, D2P, R2P, D2D, CFCL, and HAZ modes. * Submit booking requests to various shipping lines. * Coordinate timely and accurate land transportation when required. * Update and track shipment schedules. * Provide customer service throughout the coordination process. * Monitor operations at U.S. terminals. * Support and follow up with customers, agents, shipping lines, colleagues, and other stakeholders involved in shipments. **Benefits:** * Competitive salary. * Statutory benefits provided from day one. * Benefits exceeding statutory requirements: food vouchers and life insurance. * Workplace location near WTC in CDMX. * Excellent working environment. Employment Type: Full-time Work Location: On-site Job Type: Full\-time Pay: $15,000\.00 \- $16,000\.00 per month Work Location: In person