SPECIALIZED SUPPORT ENGINEER

Description

Position Summary: ADVANCED DATA SERVICES S.A. DE C.V. is seeking a Specialized Support Engineer to lead technological renovation projects, validate work, and coordinate execution with end users and vendors. Key Highlights: 1. Lead technological renovation projects and facility validation. 2. Coordinate project execution and manage end-user support. 3. Configure access routines and manage technological infrastructure. **ADVANCED DATA SERVICES S.A. DE C.V. is seeking a SPECIALIZED SUPPORT ENGINEER in Veracruz, Veracruz** ------------------------------------------------------------------------------------------------------ **SPECIALIZED SUPPORT ENGINEER** Monday to Friday: 09:00 am \- 07:00 pm Saturday: 09:00 am to 02:00 pm **Responsibilities:** * Verify prerequisites for executing technological renovation projects (equipment owned by the client). * Validate completed work in executed projects, as well as verify compliance with expected standards for technological equipment installations. * Coordinate the execution sequence of renovation projects, technological replacement, testing, and pilots between the end user and the executing vendor. * Monitor third parties and involved departments regarding technical tasks associated with a work plan derived from an end-user technological infrastructure project. * Mass onboarding and offboarding of branches that, due to volume and time constraints, cannot be handled independently. * Monitor resolution of warranties for equipment purchased by the client. Configure user access routines to contact center platforms, as well as configure software and/or hardware technological infrastructure across the client's various telephone contact centers. **Knowledge:** * Office suite (especially Project, MS Word, and MS Excel) * Use of IT tools * Networks and communication protocols * Operating systems * Mobile device operating systems * ATM equipment and tools * Use of collaboration tools * Project management (SCRUM/PMI) * ITIL processes * Team leadership * Strategic planning **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Mid-Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Assertive communication * Responsibility * Customer interaction * Analytical thinking * Teamwork *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a065b7a4000003400447ff9\&source\=indeed*